Refund policy

Returns, exchanges and refunds

We want you to be happy with your saree. If something isn't right, you have 7 days from the date of delivery to request a return, exchange or refund.

What can be returned

  • The saree must be unused, unwashed and undamaged, with all original tags, packaging and accessories intact.
  • Blouse pieces that have been cut or stitched cannot be returned.
  • Items must not carry stains, perfume or deodorant marks, or any signs of wear.

How to start a return

Email hello.kalankindia@gmail.com within 7 days of delivery with your order number and, where relevant, photographs of the issue. We will confirm your request and arrange a reverse pickup where our courier services your PIN code. Where reverse pickup isn't available we will share our return address and reimburse standard return shipping on approved returns.

Refunds

Once your return reaches our warehouse and passes inspection, we issue the refund to your original payment method within 7 business days. Depending on your bank or card issuer it can take a further 3-7 business days to appear on your statement. Shipping charges paid on international orders are not refunded unless the return is our error.

Exchanges

Prefer a different saree? Tell us in your return email and we will ship the replacement once the original has been received and inspected. Any price difference will be collected or refunded separately.

Damaged, defective or wrong items

Please tell us within 48 hours of delivery and include photographs of the parcel and the item. An unboxing video helps us resolve this fastest. We cover return shipping in these cases and will send a replacement or a full refund, whichever you prefer.

Cancellations

Orders can be cancelled free of charge any time before dispatch. Once a parcel has left our Delhi warehouse it must be handled as a return.

A note on handloom

Slight irregularities in weave, colour and finish are characteristic of handwoven and hand-finished textiles, and screen colours vary between devices. These are not defects, though they are of course covered by the standard 7-day return window.

Questions? Write to hello.kalankindia@gmail.com and a real person will answer.